Account and data deletion

This page covers the R4 Biuro user account at https://app.r4biuro.pl and in the R4 Biuro Android application. It is the same account — deleting it in one place deletes it in both.

The quickest route: 1. Sign in at app.r4biuro.pl → Settings → Account (in the mobile app: Settings → Account). 2. Choose "Delete account". 3. Confirm with your password. The account is then marked for deletion and is permanently deleted after 30 days.

If you cannot sign in, or you have already uninstalled the application, send a message to [email protected] with the subject "R4 Biuro account deletion", from the e-mail address associated with the account. We complete such requests within 30 days of verifying your identity. We may ask for additional information solely to confirm that the request comes from the account owner.

After a request is submitted the account stays in a "scheduled for deletion" state for 30 days. During that time you can withdraw the request by signing in and choosing "Cancel account deletion" in Settings → Account. After 30 days the deletion is irreversible — the data cannot be restored.

We permanently delete: • the account and profile data (e-mail address, name, avatar, phone number), • the password and all two-factor authentication data (TOTP, WebAuthn keys, recovery codes, trusted devices), • organisation memberships and the permissions granted with them, • in-app notifications and their settings, • push notification subscriptions together with device identifiers, • the record of consents (cookies, marketing) and the newsletter subscription, • payment reminders, calendar shares and fleet module data.

Not everything can be deleted along with the account: • The organisation's accounting documents — invoices downloaded from KSeF and accounting data belong to the organisation, not to an individual user. Deleting an employee's account does not delete their employer's books. Deleting an entire organisation's data is a separate process, available to the organisation's administrator. • Data required by law — settlement and accounting documents are retained for the period required by tax and accounting law (as a rule, 5 years from the end of the tax year). • Audit logs and payment records — to the extent and for the period necessary to evidence settlements and to keep the system secure. Details: Privacy policy, §10.

Data controller: R4_TECH Rafał Jurek, Al. Ks. K. S. Wyszyńskiego 76/7, 94-047 Łódź, Poland. VAT ID: PL7282787249. For account deletion and other GDPR rights: [email protected].